Feature
Substitution Request Workflow
Structured Handling of Product Substitution Requests
Substitution Request Workflow is a Baucore function that structures and routes product substitution requests within project workflows.
The Problem
Substitution requests arrive late and informally, which raises the risk of losing specifications.
Substitution requests buried in emails
Unclear responsibility for responses
No visibility into request status
Deadlines slip and influence shrinks.
THE SOLUTION
Substitution Request Automation captures substitution requests and routes them to the right stakeholders with tracking.
Showcase
Request intake
Captures substitution requests in a structured form.
Routing logic
Assigns requests to responsible parties.
Status tracking
Tracks progress from request to decision.
Decision documentation
Records outcomes in the project context.
HOW IT WORKS
1
A substitution request is received
2
The request is routed to the responsible team
3
Evaluation and response are tracked
4
The decision is documented
The Benefits
Faster response times
Clear accountability
Higher substitution success rate
Higher substitution success rate
Who This Is For
Building product manufacturers
Rep agencies managing substitution scenarios